Don’t wait until you have your Service Catalogue “closed”: that’s not happening (if you do things the right way…)

Moses introducing Service Catalogue v1.0

While reviewing a few requests for change to be submitted to the weekly CAB meeting, I told my manager about 2 of them in which there was no affected service recorded; well, in fact there was something written in the field “Affected Service”, but it was not present in the Service Catalogue.

My boss didn’t want to change it for one of the services that actually exist in our Service Catalogue as he says “the Service Catalogue is not closed yet”. I thought he meant our current Service Catalogue was only a draft pending of validation or whatever, but he didn’t: what he meant is that our Service Catalogue has not been carved in stone yet, if you let me put it that way. That’s what he means with “closed”. Well I’m afraid I have to tell him that’s never happening, if we do things the way God dictates…

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APMG announces ITIL V3 Master certificacion

At last, the APMG has announced the ITIL V3 Master Certification.

Now, let’s wait and see who’s first achieving it…