Step 1 was about creating the context for change, getting things ready for a change to occur defining what should be changed and why. Step 2 is about determining who really cares (or should care) about it and why. Read the rest of this entry »
When a customer hires a company like mine to outsource their IT department, they always come with a question or a problem that needs fixing, and rarely asks to help keeping things exactly as they are alleging their organization and processes work perfectly. After all, almost every organization has pain points, and allmost all managers and leaders are trying to improve their organizations. ..
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Lately, it’s exhausting reading on a nearly daily basis on any blog a success case of using Twitter at work; some of them, obvious, on IT support teams, though none of them about using it as an ITIL process management support tool. Does Twitter fit among ITIL support tools?
After the jump, I’ll try to make my try explaining how…
