Twitter + ITIL = a win-win combination
Posted: June 15th, 2009 | Author: admin | Filed under: Uncategorized | Tags: change, incident, itil, management, support, tools | No Comments »
Tweet tweeet
Lately, it’s exhausting reading on a nearly daily basis on any blog a success case of using Twitter at work; some of them, obvious, on IT support teams, though none of them about using it as an ITIL process management support tool. Does Twitter fit among ITIL support tools?
After the jump, I’ll try to make my try explaining how…
